top of page

Limited Warranty

Minimaal en Mooi Houtwerke manufactures high-quality wood countertops, wood furniture, floating shelves, cutting boards, and wood stair parts with very strict quality control.

 

Our products are warranted to be free from defects in material and workmanship for one year. This warranty does not cover damage due to misuse, abuse, or improper installation.

​

1. Warranty Coverage

1.1 Scope

  • This limited warranty applies to all wood products manufactured by Minimaal en Mooi Houtwerke.

  • The warranty covers defects in materials and workmanship under normal use during the warranty period.

1.2 Duration

  • The warranty period is one year from the date of delivery.

  • For custom and personalized orders, the warranty period also applies from the date of delivery.

2. What is Covered

  • Structural Integrity: Any defects in the structural integrity of the product, such as splitting, or cracking due to faulty materials or workmanship.

  • Finish: Any issues with the finish, such as peeling, bubbling, or flaking, that occur under normal use and conditions.

3. What is Not Covered

  • Normal Wear and Tear: Damage or defects resulting from normal wear and tear, including scratches, dents, and surface imperfections.

  • Improper Use: Damage resulting from misuse, abuse, neglect, or improper installation.

  • Environmental Factors: Damage caused by exposure to extreme conditions, such as moisture, humidity, direct sunlight, or temperature fluctuations.

  • Unauthorized Modifications: Any modifications or repairs made by unauthorized persons or entities.

  • Natural Variations: Natural variations in wood grain, color, and texture are not considered defects and are not covered by this warranty.

​

4. Shipping and Delivery

4.1 Damage During Shipping

  • If there is any damage during shipping and it is visible when you receive your order, please have the delivery driver note the damage before you sign for delivery.

  • If your order is damaged to the point where it cannot be used, you should refuse the shipment, and we will get a replacement order made and shipped to you as soon as possible.

  • If there is concealed damage to your order and you find the product to be unacceptable, you must notify us of the problem within one business day.

​

5. Specific Product Considerations

5.1 Minor Warping

  • Minor warping or cupping is not considered a defect. A change in temperature and humidity will cause wood to expand and contract naturally, which can cause warping, especially with unfinished wood products prior to installation. Minor warping can easily be corrected with proper installation.

5.2 Unique Wood Characteristics

  • All pictures on our website are sample pictures of actual products. Because each piece of wood has its own unique character, grain and color variations are not considered a defect. Actual colors may vary from what your computer monitor or mobile device displays.

5.3 Unfinished Countertops

  • Unfinished countertops must be finished and installed within one week after delivery to be covered under warranty. Countertops must be finished and installed according to our Countertop Finishing and Installation Guide to be covered under warranty.

5.4 Cutting Boards

  • Cutting boards must be re-seasoned and cared for according to our Cutting Board Care and Maintenance Guide.

5.5 Knots and Imperfections

  • Unless noted otherwise in the product description, the bottom side of countertops and wood stair parts may have knots or other imperfections that are not considered defects. Character grade and knotty grade products will have knots or other imperfections on the top surface.

5.6 Prefinished Products

  • Prefinished countertops, cutting boards, and stair parts are not covered under warranty against scuffs, scratches, or other damage to the finish from installation or wear and tear from normal use.

​

6. Warranty Claims

6.1 How to Make a Claim

  • To make a warranty claim, please contact us at minimaalenmooi@gmail.com with the following information:

    • Proof of purchase (e.g., order number, receipt).

    • Description of the defect and supporting photographs.

    • Contact information for further communication.

6.2 Evaluation Process

  • Upon receiving a warranty claim, we will evaluate the claim and determine whether the issue is covered by the warranty.

  • We may request additional information or photographs to assist in the evaluation process.

6.3 Resolution

  • If the warranty claim is approved, we will, at our discretion, repair the defective product, provide a replacement, or offer a refund.

  • In most cases, the defective product must be returned to Minimaal en Mooi Houtwerke for repair or replacement at our discretion. Depending on your location and the nature of the problem, we may be able to have a technician make repairs at your location, or we can provide you with the product to make the repair.

​

7. Warranty Exclusions

  • The warranty will be void for any of the following reasons:

    • Failure to follow all instructions in our Countertop Finishing and Installation Guide.

    • Failure to follow all instructions in our Cutting Board Care and Maintenance Guide.

    • Product is exposed to unstable conditions prior to finishing and installation, with a wide fluctuation in temperature or humidity.

    • Wood countertops are not installed within one week after delivery.

    • Wood countertops and cutting boards finished with mineral oil are not re-seasoned once a month or more often if needed (if the countertop or cutting board looks and feels dry).

    • Wood countertops with an overhang over 200mm that are not supported.

    • Wood countertops with stove cutouts that are exposed to high temperatures without proper protection.

    • Wood countertops with sink cutouts that are exposed to moisture without proper protection.

    • Wood countertops with sink cutouts that have Mineral Oil Finish or Salad Bowl Finish.

    • Change in color over time.

    • Normal wear and tear from regular use.

    • Misuse, abuse, alteration, neglect, accidental, or intentional damage.

​

8. Limitation of Liability

  • This limited warranty is the exclusive warranty provided by Minimaal en Mooi Houtwerke and supersedes any other warranties, express or implied, including any implied warranties of merchantability or fitness for a particular purpose.

  • To the fullest extent permitted by law, our liability is limited to the repair, replacement, or refund of the defective product, and we shall not be liable for any incidental, consequential, or indirect damages resulting from the use of our products.

​

9. Governing Law

  • This limited warranty is governed by and construed in accordance with the laws of South Africa. Any disputes arising out of or in connection with this warranty shall be subject to the exclusive jurisdiction of the courts of South Africa.

​

10. Changes to Warranty Policy

  • We reserve the right to modify this limited warranty policy at any time. Any changes will be posted on our website and will apply to warranty claims made after the date of the modification.

​

11. Contact Information

bottom of page